ZIENTRIP FOR TOURISM CO. L.L.C
Company Registration No.: 1190113
Office 803, Parklane Tower, Business Bay, Dubai – United Arab Emirates
Introduction
This privacy policy explains how ZIENTRIP FOR TOURISM CO. L.L.C ("we", "us", or "our") collects, stores, uses, and protects your personal data when you interact with our website, make a booking, or contact us. We are committed to full compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and related data protection regulations.
Your trust and privacy are paramount to us — whether you're a new customer or a long-time traveler.
Data Controller
ZIENTRIP FOR TOURISM CO. L.L.C is the official data controller responsible for the lawful processing of your personal data collected via our platforms, in accordance with applicable laws in the United Arab Emirates and, where relevant, international standards.
What Personal Data We Collect
We may collect the following types of data from you:
Full name, date of birth, contact details (email, phone number)
Travel booking details (itineraries, destinations, preferences)
Passport or identification document information (when legally required)
Health-related data (dietary, accessibility, or medical needs) — only with explicit consent
Payment and billing information
Data provided during support calls or email correspondence
Usage data from our website and applications (via cookies)
If you are booking on behalf of someone else, you are responsible for ensuring they are informed of our privacy practices.
Sensitive Personal Data
We only collect and process sensitive data — such as medical conditions or travel assistance needs — when strictly necessary and with your explicit consent. Such data is securely stored, restricted to authorized personnel only, and deleted promptly after use.
How We Use Your Data
We process your personal data for purposes such as:
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Booking and managing travel arrangements | Performance of contract / Consent | 3 years from date of booking |
| Managing user accounts | Performance of contract | Until account deletion or 24 months of inactivity |
| Sending booking reminders | Legitimate interest | 24 hours |
| Sending travel updates and add-ons | Legitimate interest | Until departure |
| Sending newsletters or offers | Legitimate interest / Consent | Up to 3 years |
| Call recordings for quality purposes | Legitimate interest | 6 months |
| Cookies and analytics | Legitimate interest / Consent | Based on cookie type |
Data Sharing
We may share your personal data with:
Airlines, hotels, insurance partners, car rental companies (for booking fulfillment)
Government authorities when required by law
Payment processors and IT service providers (under data processing agreements)
International partners where required — using adequate safeguards such as EU Standard Contractual Clauses or UAE data export rules
Cookies & Tracking Technologies
We use cookies to:
Improve website performance and security
Offer personalized travel experiences
Analyze site usage through tools like Google Analytics and Facebook Pixel
You can control or disable cookies through your browser settings at any time. Full details on our cookie usage are available in our [Cookie Policy].
Your Rights